Technology
is an integral part of people's lives and the internet has changed the way the
tourist lives his trip. His journey begins with the internet with the research
and online booking, continues with the sharing of moments and experiences and
ends with the feedback that its asked. According to the World Tourism
Organization (UNWTO), tourists with the so-called Generation Y profile or
"Millennials," must come to represent 50% of travelers in 2025. They
are tourists looking for interactive experiences, emotional and exploiting. The
Z Generation tourist or "iGen" is younger, more informed, with high
school degree, with dynamic lifestyle, adept of technologies and social
networks. How is made the customer loyalty will also have to change, since the
tourist profile is changing, the study of Horwath HTL recommends to win
customers by offering services rather than points or customer cards.
The sectors
of Tourism and Hospitality usually have a great need for communication,
and are therefore "natural" customers of these digital and / or
interactive forms of advertising communication, by installing interactive
kiosks or digital storefronts. In the Hospitality sector multimedia kiosks
today play a key role in research situations and hotel reservations, check-in,
tourist routes consultation, comments box, etc. Also the marketing and
advertising agencies that work directly with the sector, are increasingly
focusing on this type of technology platforms in order to highlight its customers
from the competition.
Thus, our offer, through Digital Experience solution, aims to provide
any kind of touristic equipment, whether it be a restaurant, a hotel, a tourist
centre or a travel agency. An immersive digital solution that works as an
extension of its service. We strongly believe that a touristic
operator will stand out if it makes a dynamic and multimedia advertising at its
point of sale, through the use of digital solutions (digital signage; Corporate
TV, Interactive Kiosks).