SEGG > Industries > Public Administration

Public Administration

Usually in the service areas of the Public Administration services there are long queues, resulting in dissatisfaction of citizens. Government agencies are increasingly concerned to improve the service they provide to citizens, in order to improve their service experience. On the other hand, there has been a great evolution in technological and service systems so that the expectations of citizens is that government agencies follow this evolution.

With our queue managements system, you can intelligently manage the queues at any point of customer interaction, reinforcing a customer-centric approach while improving service efficiency.

On the other hand, a well-managed satisfaction survey system benefits the public administration, to the extent that the data collected generate an opportunity to learn and build a strong culture turned to service excellence. Our digital touch screen kiosks are the ideal solution for key local areas, giving the opportunity to the citizens to provide feedback.

WHY SEGG?

Segg platform is the result of over 25 years of experience working in self-service for financial sector and an innovative strategy in digital channels. Developed by SoftFinança’s I&D senior team, allows you to implement and manage an interactive, dynamic and transactional channels network.

Universal Solution

For any terminal type, from larger to smaller structures with different business applications.

Centralisation

A single platform to centrally manage all channels and terminals in one or more networks.

Scalability

Its architecture adapts to complex hierarchical systems, but also simple level and individual structures.

PRODUCTS AND SOLUTIONS

SEGG

QUEUE MANAGEMENT

COMMUNICATION

INTERACTIVITY

SERVICE AREA DESIGN

Single application that allows you to control your entire network of digital communication and relate to your customers. With extensive experience in Customer Experience solutions, weidentify your needs and deliver solutions that help you to control and manage your digital communication.Single application that allows you to control your entire network of digital communication and relate to your customers.

For over two decades, we have been transforming the way companies organize, interact and manage their clients in service areas. Reduce your queue times, improve staff efficiencies and increase your revenue, with our Queue Management Solution.

Our solutions help companies to communicate with their customers more efficiently, managing and programming their digital content easily. Disclose information, news, products and relevant and specific services of the institution, in real time.

We raise the level of customers experience, with our interactive kiosks solution, which make available a wide variety of content such as catalogs, campaigns and satisfaction surveys. Customer needs and expectations are constantly evolving, and thus customer feedback is vital for customer centric businesses.

We create timeless brand & service experiences with the right design. With over 25 years of experience working "Costumer Experience" solutions in service areas, we have become experts in designing the right customer journey and products that will increase your brand value and customer loyalty.